A word to the wise

Due to the sizing differences between manufacturers and styles, we strongly recommend our online shoppers to purchase items that you have previously owned within the several months, and Brands that you are familiar with. If you feel that your size has changed, or want to try a new style please visit us in store. Our Fitters would be happy to help refit you and find your new size and style.

Product availability

We try to keep everything up to date, but sometimes, prices, special offers, and merchandise availability can change without notice. It’s possible that some items, sizes or colours may be out of stock when we process your order. Once your order is processed, you will receive an email verifying receipt of your order, and confirming the availability and prices of all items in your order. We will also provide you with a tracking number whenever available. 

Shipping & handling

At this time Vicanie’s only ships to Canadian locations

FREE SHIPPING IS AVAILABLE TO ALL ORDERS OVER $150 (before tax)

All other orders are subject to a flat fee of $15.00 (Plus Taxes)

Orders are shipped via Canada Post Xpresspost service. Please allow for 2–4 business days for your order to be mailed out. No orders are processed during the weekend (Saturday to Monday) and Holidays.

(These are approximate delivery times) 

Please note that all shipping charges for initial purchases and for merchandise return, are at your expense and non-refundable, with the exception if Vicanie’s has made an error in order processing or shipping. 

Exchanges & returns

If you have any questions, please feel free to contact us at info@vicanies.com anytime!

Vicanie’s is committed to providing our clients with a hassle free, satisfying online shopping experience, and we guarantee the quality and value of our products. We know at times things don’t always work out as expected, and it’s necessary to change or return an item. We will make every reasonable effort to make things right.

If you are not happy with your purchase, please contact Vicanie’s customer service immediately by phone or email and we will assist you with the process of an exchange, or refund. At this time we will provide you with a Return Number that must be visible on the outside of the box. Any parcels missing this Return Number will not be accepted and will be returned to the sender. Please note that all shipping charges for initial purchases and for merchandise return, are at your expense and non-refundable, with the exception if Vicanie’s has made an error in order processing or shipping. Refunds will be applied as the original method of payment.

Bras can be returned in person at our store, or by mail within two weeks of delivery date. Garments must be unwashed, unworn, and free of scent and stains, with their original packaging and all tags attached, and a copy of your original invoice. Due to the hygienic laws of Canada and the nature of intimate garments, we are unable to accept returns of panties, thongs, hosiery, and bodysuits. Please be sure of your size before purchasing these particular items! If these styles are returned, or if your bra is deemed to have been worn, they will be sent back to you at your expense. All online “Discounted” items are FINAL SALE and non-returnable.

Vicanie’s is not responsible for loss or damage that may occur during shipment of the item(s) you are returning. We will confirm by email when the parcel arrives and whether or not the items are in proper condition for return.